“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.”
–Andrew Carnegie
I interviewed Mr. Raymart De Jesus as an associate senior
manager in BPO industry located at Quezon City. Through internet we communicate each other.
The following questions I interviewed are:
1. What was your role, duties and responsibilities?
I worked as an associate senior manager for BPO industry firm from 2018 up to present. It was my job to make sure all project guidelines in every team leaders were followed and that work load were being met. It was also my responsibility to communicate directly with the senior manager, team leaders and almost 3,000 members. When project guidelines were missed or ignored, or project phases didn’t meet specs, I communicated my findings to the team leaders who in turn took the necessary action to fix the problems.
2. How did you contribute to this task group?
For about one year I worked with a project manager who felt that project guidelines were too strict. Consequently, he was reluctant to enforce guidelines and reprimand other team members when work was performed outside of guidelines. I had to walk a fine line between maintaining the peace and doing my job. On one specific occassion, where there was a blantant violation of protocol, I took it upon myself to communicate my findings directly to the senior manager. With his permission I also communicated directly with several team members to remedy the situation.
3. How often did you interact with other team members?
When the team leader caught wind of what I had done, he was pretty upset–and that’s putting it mildly. He pulled me into his office and immediately confronted me about superceding his authority. I was direct and honest in my response to his affront. I let him know that I felt he was one of the best team leaders I had worked with but he had a tendency to ignore important quality assurance guidelines. I also told him that I was only there to do my job and that as long as he saw fit to have me on his team I would continue to my job to the best of my ability, even if he didn’t feel my role was necessary. To my surprise he apologized and told me he appreciated my candor and integrity. He did admit he didn’t see the necessity of my position but that as long as it was required by corporate he would respect it.
Jeremiah 29:11
“For I know the plans I have for you, plans to prosper you and not to harm you, plans to give you hope and a future”
Ruby Lyne Vidal 